PetMemorial Privacy Policy v5

Effective date: 13/07/2025

PetMemorial (“we”, “our app and website”, “the developer”) is committed to protecting our users’ privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the PetMemorial mobile app or website.

Information we collect

Information provided by the user:

• Name, email address, and password (when creating an account).
• Photos, companion details, messages, and memories you choose to share.
• Payment information if you purchase premium services. For in-app payments we use Google Play; for web payments we use PayPal. We do not store banking information or credit card details on our servers.

Information collected automatically:

• Technical device and browser data (model, operating system version, browser type, anonymous identifiers).
• App and website usage data (features used, errors, access times).

How we use your information

Create and manage your user account.

Enable publishing, editing, and storing memories and your companion’s data.

Process payments and purchases of premium services through Google Play or PayPal.

Improve the functionality and security of the app and website.

Provide technical support and respond to your requests.

Comply with legal and tax requirements.

Sharing your information

We do not share your personal information with third parties, except in the following cases:

Compliance with legal obligations or requests from competent authorities.

Service providers that are strictly necessary (such as cloud storage services or analytics tools).

Payment processing: banking and card data are processed directly by Google Play (app) and PayPal (web); we do not receive or store that information.

Security

We adopt reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or destruction.

User rights

Access, correct, or delete your personal data from your profile or by contacting us.

Request deletion of your account and all your data at any time.

Children’s privacy

PetMemorial is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us so we can delete it immediately.

Changes to this policy

We may update this policy to reflect changes in our practices. We will notify you of any significant changes through the app, the website, or by email.

Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at:

contacto@petmemorial.com.mx